Uni MONEY-BACK GUARANTEE
Last update:January 20, 2026
At Uni, we are confident that our parenting stress management program will help you build a calmer, more positive relationship with your child. That's why we offer a 30-Day Money-Back Guarantee for new subscribers who genuinely commit to the program.
OUR COMMITMENT TO YOU
We believe in the effectiveness of our stress management techniques when applied consistently. Our Money-Back Guarantee is designed for parents who try the program earnestly but find it doesn't work for their specific situation. It requires genuine engagement to qualify.
1. GUARANTEE OVERVIEW
We will refund your initial subscription payment if you meet ALL of the following requirements:
TWO CRITICAL REQUIREMENTS
1. You contacted us within 28 days after your purchase AND before your subscription period ends
2. You actively followed our program for at least 7 consecutive days within the first 28 days, completing the tasks, exercises, and stress management steps provided
Why These Requirements?
Our stress management techniques require consistent practice to be effective. The 7-consecutive-day requirement ensures you've given the program a genuine trial. This protects both you (by ensuring you actually try the program) and us (by preventing abuse of the guarantee).
2. ELIGIBILITY REQUIREMENTS
To qualify for a refund under our 30-Day Money-Back Guarantee, you must meet ALL of the following conditions:
2.1 Timely Request (Required)
Contact us within 28 days:
Your refund request must be submitted within 28 days of your initial subscription purchase date
Before subscription period ends: Request must be made before your current subscription period expires
Example: If you purchased a 4-week (28-day) subscription, you must request a refund before day 28 ends
TIMING IS CRITICAL
Refund requests received after 28 days from purchase OR after your subscription period ends will NOT be honored, even if you completed the program. You must reach out within the 28-day window.
2.2 Program Completion (Required)
You must have actively engaged with the program as follows:
7 consecutive days: Completed activities for at least 7 days in a row (not just 7 total days)
Within first 28 days: The 7-consecutive-day period must occur within the first 28 days after purchase
Complete daily tasks: Finish the stress management tasks, exercises, and steps assigned for each day
Follow the structured plan: Work through the program as designed to help you manage parenting stress
WHAT COUNTS AS 'COMPLETING' A DAY?
Each day in the program includes specific stress management activities such as:
• Reading assigned tips and techniques
• Completing reflection exercises
• Practicing communication strategies
• Tracking your progress
• Implementing the day's stress reduction steps
You must complete substantially all activities for each of the 7 consecutive days.
Why 7 Consecutive Days? Parenting stress management requires consistency to be effective. Sporadic use won't give you a fair understanding of whether the program works for you. Seven consecutive days allows you to develop new habits and genuinely evaluate the program's impact.
2.3 Verification Requirement (Required)
You must provide proof of program completion:
Screenshots required: Submit screenshots showing completed lessons and assignments from your 7 consecutive days
Clear documentation: Screenshots must clearly show dates and completion status
All 7 days: Provide evidence for each of the 7 consecutive days
Submission: Send screenshots via email to [email protected] with your refund request
Alternative Verification: In some cases, we may be able to verify your completion through our backend tracking system.
However, we strongly recommend providing screenshots to expedite the process and avoid any disputes.
3. ADDITIONAL CONDITIONS AND EXCLUSIONS
3.1 Who Is EligibleThe 30-Day Money-Back Guarantee is available to:
New subscribers only: First-time Uni subscribers or those who haven't subscribed in the past 12 months
Initial subscription only: Only your first subscription payment qualifies (not renewals)
All subscription lengths: Applies to 4-week, 12-week, and 24-week subscriptions
All purchase platforms: Available whether you purchased through App Store, Google Play, or Stripe
3.2 Who Is NOT Eligible
The Money-Back Guarantee does NOT apply to:
Renewal charges: Automatic subscription renewals are not covered
Second or subsequent subscriptions: You can only use the guarantee once per account/household
Incomplete program attempts: If you did not complete 7 consecutive days
Late requests: Requests made after 28 days or after subscription period ends
Separate digital purchases: Individual printable materials purchased separately (not included in subscription)
Accounts terminated for violations: If your account was suspended or terminated for Terms violations
Previous refund recipients: Users who have already received a Uni refund in the past
3.3 One Guarantee Per Customer
The 30-Day Money-Back Guarantee can be used only once per user, per household, and per payment method. We reserve the right to deny refund requests from users who appear to be abusing the guarantee system, including creating multiple accounts or using different payment methods to claim multiple refunds.
4. HOW TO REQUEST A REFUND
Follow these steps to request a refund under the Money-Back Guarantee:
4.1 For Stripe (Web) Subscriptions
1. Step-by-Step Process:
Send an email to [email protected]
2. Use subject line: "30-Day Money-Back Guarantee Request"
3. Include in your email:
• Your name and account email address
• Your subscription purchase date
• Brief explanation of why the program didn't work for you (optional but helpful)
• Screenshots of completed lessons from your 7 consecutive days (attach to email)
4. Wait for verification: We will review your request and verify your program completion within 5 business days
5. Refund processing: If approved, refund will be issued to your original payment method within 5-10 business days
4.2 For Apple App Store Subscriptions
Apple controls all App Store refunds. Process:
Request refund from Apple: Go to reportaproblem.apple.com and sign in with your Apple ID
Select Uni subscription: Find your Uni subscription charge and click "Report a Problem"
Explain eligibility: State that you meet Uni's 30-Day Money-Back Guarantee requirements
Contact us for verification: Email [email protected] with your Apple receipt and screenshots.
We will assist with verification if Apple contacts us.
Important: Apple makes the final decision on App Store refunds based on their policies. We will confirm your eligibility if Apple requests verification, but we cannot guarantee Apple will approve the refund.
4.3 For Google Play Subscriptions
Google manages Play Store refunds. Process:
Request refund from Google: Contact Google Play support through the Play Store app or support.google.com/googleplay
Select the Uni subscription: Find your subscription purchase and request a refund
Reference our guarantee: Mention that you qualify for Uni's 30-Day Money-Back Guarantee
Email us for support: Send your Google receipt and screenshots to [email protected].
We will verify eligibility if Google contacts us.
Important: Google makes the final decision on Play Store refunds. We will confirm your eligibility if requested, but cannot control Google's refund approval.
5. IMPORTANT NOTES AND DISCLAIMERS
5.1 Not a Free Trial
THIS IS NOT A FREE TRIAL
The 30-Day Money-Back Guarantee is NOT a risk-free trial or a way to access content for free. It requires genuine effort and engagement. We track completion and reserve the right to deny refunds to users who appear to be using the guarantee as a free trial loophole.
The guarantee exists to protect users who genuinely try the program and find it doesn't work for them, despite their efforts. It is not for users who want temporary free access to content.
5.2 Platform Refund Policies Apply
For App Store and Google Play subscriptions, the respective platform's refund policies ultimately govern. Our 30-Day Money-Back Guarantee supplements but does not override Apple or Google policies. We will verify your eligibility, but Apple and Google make final refund decisions for their platforms.
5.3 No Partial Refunds
Refunds are all-or-nothing. We do not offer partial refunds for unused time. If you qualify and request a refund, you receive a full refund of your initial subscription payment, but your access ends immediately.
5.4 Refund Fraud Prevention
We actively monitor for refund abuse, including:
Multiple accounts from the same user, household, or payment method
Patterns suggesting use of guarantee as a free trial
Falsified screenshots or completion evidence
Repeated subscribe-refund-resubscribe patterns
We reserve the right to deny refunds and terminate accounts if we detect fraudulent activity or abuse of the guarantee.
6. CONTACT INFORMATION
For questions about the 30-Day Money-Back Guarantee or to submit a refund request:
Email: [email protected]
Subject Line: "30-Day Money-Back Guarantee Request" or "Money-Back Guarantee Question"
Need Help Completing the Program? If you're struggling with the program or have questions before requesting a refund, please reach out to [email protected]. We're here to help you get the most out of Uni and may be able to provide guidance or troubleshooting assistance.
QUICK REFERENCE CHECKLIST
BEFORE REQUESTING A REFUND, VERIFY:
✓ I purchased my subscription less than 28 days ago
✓ My current subscription period has not ended yet
✓ I completed program activities for 7 consecutive days within the first 28 days
✓ I have screenshots showing completion for all 7 consecutive days
✓ This is my first Uni subscription (or first in 12+ months)
✓ This is my initial subscription payment (not a renewal)
✓ I have NOT previously received a Uni refund
OUR COMMITMENT TO YOU
We believe in the effectiveness of our stress management techniques when applied consistently. Our Money-Back Guarantee is designed for parents who try the program earnestly but find it doesn't work for their specific situation. It requires genuine engagement to qualify.
1. GUARANTEE OVERVIEW
We will refund your initial subscription payment if you meet ALL of the following requirements:
TWO CRITICAL REQUIREMENTS
1. You contacted us within 28 days after your purchase AND before your subscription period ends
2. You actively followed our program for at least 7 consecutive days within the first 28 days, completing the tasks, exercises, and stress management steps provided
Why These Requirements?
Our stress management techniques require consistent practice to be effective. The 7-consecutive-day requirement ensures you've given the program a genuine trial. This protects both you (by ensuring you actually try the program) and us (by preventing abuse of the guarantee).
2. ELIGIBILITY REQUIREMENTS
To qualify for a refund under our 30-Day Money-Back Guarantee, you must meet ALL of the following conditions:
2.1 Timely Request (Required)
Contact us within 28 days:
Your refund request must be submitted within 28 days of your initial subscription purchase date
Before subscription period ends: Request must be made before your current subscription period expires
Example: If you purchased a 4-week (28-day) subscription, you must request a refund before day 28 ends
TIMING IS CRITICAL
Refund requests received after 28 days from purchase OR after your subscription period ends will NOT be honored, even if you completed the program. You must reach out within the 28-day window.
2.2 Program Completion (Required)
You must have actively engaged with the program as follows:
7 consecutive days: Completed activities for at least 7 days in a row (not just 7 total days)
Within first 28 days: The 7-consecutive-day period must occur within the first 28 days after purchase
Complete daily tasks: Finish the stress management tasks, exercises, and steps assigned for each day
Follow the structured plan: Work through the program as designed to help you manage parenting stress
WHAT COUNTS AS 'COMPLETING' A DAY?
Each day in the program includes specific stress management activities such as:
• Reading assigned tips and techniques
• Completing reflection exercises
• Practicing communication strategies
• Tracking your progress
• Implementing the day's stress reduction steps
You must complete substantially all activities for each of the 7 consecutive days.
Why 7 Consecutive Days? Parenting stress management requires consistency to be effective. Sporadic use won't give you a fair understanding of whether the program works for you. Seven consecutive days allows you to develop new habits and genuinely evaluate the program's impact.
2.3 Verification Requirement (Required)
You must provide proof of program completion:
Screenshots required: Submit screenshots showing completed lessons and assignments from your 7 consecutive days
Clear documentation: Screenshots must clearly show dates and completion status
All 7 days: Provide evidence for each of the 7 consecutive days
Submission: Send screenshots via email to [email protected] with your refund request
Alternative Verification: In some cases, we may be able to verify your completion through our backend tracking system.
However, we strongly recommend providing screenshots to expedite the process and avoid any disputes.
3. ADDITIONAL CONDITIONS AND EXCLUSIONS
3.1 Who Is EligibleThe 30-Day Money-Back Guarantee is available to:
New subscribers only: First-time Uni subscribers or those who haven't subscribed in the past 12 months
Initial subscription only: Only your first subscription payment qualifies (not renewals)
All subscription lengths: Applies to 4-week, 12-week, and 24-week subscriptions
All purchase platforms: Available whether you purchased through App Store, Google Play, or Stripe
3.2 Who Is NOT Eligible
The Money-Back Guarantee does NOT apply to:
Renewal charges: Automatic subscription renewals are not covered
Second or subsequent subscriptions: You can only use the guarantee once per account/household
Incomplete program attempts: If you did not complete 7 consecutive days
Late requests: Requests made after 28 days or after subscription period ends
Separate digital purchases: Individual printable materials purchased separately (not included in subscription)
Accounts terminated for violations: If your account was suspended or terminated for Terms violations
Previous refund recipients: Users who have already received a Uni refund in the past
3.3 One Guarantee Per Customer
The 30-Day Money-Back Guarantee can be used only once per user, per household, and per payment method. We reserve the right to deny refund requests from users who appear to be abusing the guarantee system, including creating multiple accounts or using different payment methods to claim multiple refunds.
4. HOW TO REQUEST A REFUND
Follow these steps to request a refund under the Money-Back Guarantee:
4.1 For Stripe (Web) Subscriptions
1. Step-by-Step Process:
Send an email to [email protected]
2. Use subject line: "30-Day Money-Back Guarantee Request"
3. Include in your email:
• Your name and account email address
• Your subscription purchase date
• Brief explanation of why the program didn't work for you (optional but helpful)
• Screenshots of completed lessons from your 7 consecutive days (attach to email)
4. Wait for verification: We will review your request and verify your program completion within 5 business days
5. Refund processing: If approved, refund will be issued to your original payment method within 5-10 business days
4.2 For Apple App Store Subscriptions
Apple controls all App Store refunds. Process:
Request refund from Apple: Go to reportaproblem.apple.com and sign in with your Apple ID
Select Uni subscription: Find your Uni subscription charge and click "Report a Problem"
Explain eligibility: State that you meet Uni's 30-Day Money-Back Guarantee requirements
Contact us for verification: Email [email protected] with your Apple receipt and screenshots.
We will assist with verification if Apple contacts us.
Important: Apple makes the final decision on App Store refunds based on their policies. We will confirm your eligibility if Apple requests verification, but we cannot guarantee Apple will approve the refund.
4.3 For Google Play Subscriptions
Google manages Play Store refunds. Process:
Request refund from Google: Contact Google Play support through the Play Store app or support.google.com/googleplay
Select the Uni subscription: Find your subscription purchase and request a refund
Reference our guarantee: Mention that you qualify for Uni's 30-Day Money-Back Guarantee
Email us for support: Send your Google receipt and screenshots to [email protected].
We will verify eligibility if Google contacts us.
Important: Google makes the final decision on Play Store refunds. We will confirm your eligibility if requested, but cannot control Google's refund approval.
5. IMPORTANT NOTES AND DISCLAIMERS
5.1 Not a Free Trial
THIS IS NOT A FREE TRIAL
The 30-Day Money-Back Guarantee is NOT a risk-free trial or a way to access content for free. It requires genuine effort and engagement. We track completion and reserve the right to deny refunds to users who appear to be using the guarantee as a free trial loophole.
The guarantee exists to protect users who genuinely try the program and find it doesn't work for them, despite their efforts. It is not for users who want temporary free access to content.
5.2 Platform Refund Policies Apply
For App Store and Google Play subscriptions, the respective platform's refund policies ultimately govern. Our 30-Day Money-Back Guarantee supplements but does not override Apple or Google policies. We will verify your eligibility, but Apple and Google make final refund decisions for their platforms.
5.3 No Partial Refunds
Refunds are all-or-nothing. We do not offer partial refunds for unused time. If you qualify and request a refund, you receive a full refund of your initial subscription payment, but your access ends immediately.
5.4 Refund Fraud Prevention
We actively monitor for refund abuse, including:
Multiple accounts from the same user, household, or payment method
Patterns suggesting use of guarantee as a free trial
Falsified screenshots or completion evidence
Repeated subscribe-refund-resubscribe patterns
We reserve the right to deny refunds and terminate accounts if we detect fraudulent activity or abuse of the guarantee.
6. CONTACT INFORMATION
For questions about the 30-Day Money-Back Guarantee or to submit a refund request:
Email: [email protected]
Subject Line: "30-Day Money-Back Guarantee Request" or "Money-Back Guarantee Question"
Need Help Completing the Program? If you're struggling with the program or have questions before requesting a refund, please reach out to [email protected]. We're here to help you get the most out of Uni and may be able to provide guidance or troubleshooting assistance.
QUICK REFERENCE CHECKLIST
BEFORE REQUESTING A REFUND, VERIFY:
✓ I purchased my subscription less than 28 days ago
✓ My current subscription period has not ended yet
✓ I completed program activities for 7 consecutive days within the first 28 days
✓ I have screenshots showing completion for all 7 consecutive days
✓ This is my first Uni subscription (or first in 12+ months)
✓ This is my initial subscription payment (not a renewal)
✓ I have NOT previously received a Uni refund